Payment & Cancellation Conditions
To secure your booking a 20% deposit is required within 7 days and the remaining balance is due 60 days before check in. (due 30th-June for Early Bird bookings)
There are Credit Card Fees associated with payment methods as follows:
If you pay the full amount by Credit Card in 7 days - No Fees (we will waive the 4% transaction fee)
If you pay in 2 separate transactions (Deposit now and balance later) - there is Credit Card fee of 4% per transaction.
Any cancellations must be made in writing and confirmed by Phoenix Hotel.
- Within 7 days of payment - FULL REFUND
- 61 Days or more prior to check in (EB Promo: before 30th June 2017) - 20% charge (non-refundable deposit)
- 60 Days or less prior to check in (EB Promo: after 1st July 2017) - No Refunds
We highly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.
Thank you for choosing
PHOENIX HOTEL & CHALETS
4690-2 Hokujo, Hakuba-mura
Hotel Phone: +81 (0)261-72-4060