Payment & Cancellation Conditions



To secure your booking a 20% deposit is required within 7 days and the remaining balance is due 60 days before check in. (due 30th-June for Early Bird bookings) 


There are Credit Card Fees associated with payment methods as follows:

  • If you pay the full amount by Credit Card in 7 days - No Fees (we will waive the 4% transaction fee)

  • If you pay in 2 separate transactions (Deposit now and balance later) - there is Credit Card fee of 4% per transaction. 


Cancellation Charges

Any cancellations must be made in writing and confirmed by Hakuba Hotel Group

- Within 7 days of payment - FULL REFUND

- 61 Days or more prior to check in (EB Promo: before 30th June 2017) - 20% charge (non-refundable deposit) 
- 60 Days or less prior to check in
 (EB Promo: after 1st July 2017) - No Refunds


Travel Insurance

We highly recommend that you arrange travel insurance to cover any cancellation costs in the event of unforeseen circumstances.

Thank you for choosing


5090 Hokujo, Hakuba-mura
Kitaazumi-gun, Nagano-ken
JAPAN 399-9301

Office Phone: +81 (0)261-85-2466